Refund Policy

1. The 30-Day Money-Back Guarantee

If your first paid FreelanceFilter subscription is not what you expected, tell us within 30 days of that first payment and we will refund it in full. You do not need to justify the request, and we do not ask you to prove you used the product.

• It covers the first paid subscription payment on an account, on either the monthly or the annual cycle.
• It can be claimed once per customer.
• Checks and AI verdicts you already spent during those 30 days do not reduce the refund.

2. The Free Plan

Scout is free and always will be. There is nothing to refund, and no card is required to use it. Try the product on Scout before you pay for anything.

3. Renewals

The guarantee above applies to your first payment. Renewals are treated differently, because by then you have used the product for a full billing period.

• Annual renewals: you have 14 days from the renewal date to request a refund of that renewal. We extend this to every customer, in every country.
• Monthly renewals: not refundable, except where the law of your country says otherwise. Cancel before the next renewal date instead — see section 5.

4. Your Statutory Rights Come First

FreelanceFilter subscriptions are sold by Dodo Payments, which is the merchant of record: the legal seller on every transaction, the party that takes the payment, and the party that collects and remits the tax. The Service itself is operated by the business named in section 10. “Dodo Payments” is what you will see on your statement.

This policy is ours, and we honour it. Ask us first — see section 6.

Nothing on this page reduces a right the law of your country gives you. Where a statutory right and this policy disagree, whichever gives you more takes effect.

Consumers in the EU, the EEA, Switzerland and the United Kingdom have a statutory right to withdraw from a distance contract within 14 days. The 30-day guarantee in section 1 is longer than that period, and is offered on top of it rather than instead of it.

5. Cancelling Is Not the Same as a Refund

Cancelling stops the next payment. It does not return the payment you already made. When you cancel, your plan stays active until the end of the period you have paid for, and your monitors keep running until then. After that the account drops to Scout. If you want money back rather than an end date, ask for a refund under section 1 or 3.

6. How to Request a Refund

Email contact@endspec.net from the address on the account, and say which payment you mean. That is the route we ask you to use: we decide the refund under this policy and then issue it through Dodo Payments, which carries it out.

If you want to stop future payments rather than get money back, use Manage Subscription on your Billing page instead — see section 5.

We answer refund requests within two business days.

7. When the Money Arrives

Refunds go back to the original payment method — they cannot be sent anywhere else. We issue the refund as soon as we have agreed it, and Dodo Payments carries it out; how quickly the credit then appears is decided by your bank or card issuer, not by us. We email you when it has been issued. If the original method can no longer accept the money, tell us and we will arrange another route.

8. Abuse

Refunds are not issued where there is evidence of fraud, refund abuse, or other manipulative behaviour — for example repeatedly subscribing and refunding to use paid features without paying for them. This applies whichever section you would otherwise claim under.

9. Changes to This Policy

We may update this policy. The version in force is the one published here on the day you paid, and a change never applies backwards to a payment already made.

10. Who Sells FreelanceFilter

Subscriptions are sold by Dodo Payments, acting as merchant of record.

The Service is operated by:

For questions about this Refund Policy, or about the Terms of Service it forms part of, contact us at:
contact@endspec.net